Effective Date: June 3, 2025
These Terms of Service (“Terms”) govern your use of the website, products, and services provided by Ascendant SMS (“Ascendant,” “we,” “our,” or “us”). By accessing or using any part of our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.
Ascendant SMS is a digital communication platform that enables organizations, communities, and agencies to deliver timely and targeted text message communications. Our services are designed to simplify messaging workflows, increase engagement, and improve how information is distributed in real-time. Whether you’re planning events, sending alerts, or connecting with your audience, Ascendant SMS equips you with tools to do it effectively and securely.
You must be at least 18 years old to use our services. By registering for an account, you confirm that the information you provide is accurate, complete, and current. You are solely responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account. If you suspect unauthorized access, you agree to notify us immediately.
You agree to use our platform only for lawful purposes and in a manner that does not violate any applicable laws or regulations. You may not:
Use our services to send unsolicited or harmful content;
Misrepresent your identity or organization;
Transmit material that is fraudulent, defamatory, or abusive;
Attempt to disrupt or compromise the security and integrity of our platform;
Use automated tools (bots, scrapers, etc.) without authorization.
We reserve the right to monitor usage and take necessary action, including suspension or termination, if these Terms are violated.
You are responsible for all content you send, post, or transmit using our services. By using our platform, you grant Ascendant SMS a limited, non-exclusive, royalty-free license to process and transmit your content as necessary to provide the services.
You affirm that you have all required permissions to use the content, including from any third parties whose personal information may be included in your communications.
Your privacy is important to us. All data collected through our platform is handled in accordance with our Privacy Policy. We collect minimal personal information necessary to operate and improve our services. We do not sell your data or share it with unaffiliated third parties without your consent unless required by law.
We implement security measures to protect your data but cannot guarantee complete protection from all security threats. You are responsible for maintaining the confidentiality of any data you access through the platform.
While we strive to ensure continuous availability of our services, we do not guarantee uninterrupted access. We may occasionally perform maintenance or experience unforeseen outages. Ascendant SMS is not liable for any disruption or loss resulting from service unavailability.
We reserve the right to modify, suspend, or discontinue any feature or functionality at any time with or without notice.
Some features of Ascendant SMS may require a paid subscription. By signing up for a paid service, you agree to our pricing, billing terms, and payment schedule as outlined during the signup process. Charges will be billed in advance, and failure to pay may result in service suspension or termination.
You are responsible for any taxes, transaction fees, or additional costs imposed by your payment provider or local jurisdiction.
All content and materials on the Ascendant SMS platform—including software, branding, logos, and documentation—are owned by or licensed to Ascendant SMS and protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without written permission.
Use of our services does not grant you ownership of any intellectual property rights in the services or content you access.
You may terminate your account at any time by contacting us. We reserve the right to suspend or terminate your access to the platform if you breach these Terms or use the services in a manner that could harm us, other users, or the integrity of the system.
Upon termination, your right to use our services ceases immediately. We may retain user data as required by law or for legitimate business purposes.
Ascendant SMS provides services “as is” and without any warranty, express or implied. We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the platform will be error-free, secure, or continuously available.
Some jurisdictions do not allow certain disclaimers, so these limitations may not apply to you.
To the fullest extent permitted by law, Ascendant SMS shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our services, including loss of data, profits, or business opportunities.
In no event will our total liability exceed the amount you paid for the services in the previous 12 months.
If you have any questions, concerns, or feedback regarding these Terms of Service or your use of Ascendant SMS, please reach out to us through the contact form available on our website. We aim to respond promptly and assist you with your inquiry.
