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Support

Effective Date: June 3, 2025

At Ascendant SMS, we’re committed to helping you get the most out of our platform. Whether you’re setting up your first campaign, exploring advanced features, or facing a technical challenge, our support team is here to guide you every step of the way.

1 How We Can Help

Our support covers a wide range of topics, including:

  • Getting Started: Step-by-step help with onboarding, account setup, and first-time use.
  • Campaign Assistance: Guidance on building, scheduling, and managing your SMS campaigns.
  • Technical Issues: Troubleshooting errors, bugs, or unexpected behavior on the platform.
  • Billing and Subscription: Inquiries about invoices, payments, or changes to your plan.
  • Feature Questions: Clarification on how a specific feature works and how to use it effectively.
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2 Where to Find Help

  • Help Center: Visit our in-app or on-site Help Center for how-to guides, FAQs, and video tutorials.

  • Live Chat: Our chat support is available during business hours to provide quick responses to your questions.

  • Contact Form: Can’t find what you’re looking for? Submit a support request through our contact form, and we’ll respond as soon as possible.

3 Response Times

We aim to respond to all inquiries within 24 business hours. Urgent platform issues are prioritized and handled with the highest attention.

4 Feedback and Suggestions

Your feedback drives our improvements. If you have ideas, suggestions, or feature requests, we’d love to hear them. Let us know how we can continue making Ascendant SMS even better for you.