Governments are constantly searching for the best communication tool to engage with their citizens. They have gone through every available option from postal mail, newsletters, public speeches to social media and…

How can government deliver COVID-19 news effectively? Under normal circumstances, leaders would host in-person townhalls or meet with citizens in the office. However, with Covid-19, quarantines, social distancing, and…

There are many cases where citizens tried to reach out to their local government to report issues or ask some necessary questions never heard back. Similarly, sometimes government representatives fail to send emergency…

Dear government leaders: If you are still using these ways to get in touch with your citizens - Government web forms, Emails, Calling system, Social media, Mobile apps - Then Stop! Here’s the truth: the announcements…